Privacy Policy

Phoenix Bus Inc. (dba Phoenix Bus Orlando) ("we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us through our website, quote forms, and charter bus booking services.

1. Information We Collect

When you submit a Quick Quote, contact form, or booking agreement, we collect information such as your name, email address, phone number, pickup and drop-off locations, travel dates, group size, and any specific trip details. For payments, we collect billing details. We may also automatically collect non-personal data such as browser type, device type, and pages visited for analytics purposes.

2. How We Use Your Information

We use the information you provide solely to prepare accurate transportation quotes, schedule charter bus services, process payments, confirm bookings, dispatch our fleet, and communicate with you regarding your trip. We do not sell, rent, or trade your personal information to third parties.

3. SMS & Text Messaging Policy (TCPA Compliance)

By providing your phone number and opting in, you agree to receive text messages from Phoenix Bus Inc. related to your quotes, reservations, and dispatch updates.

• Opt-Out: You may opt-out of receiving text messages at any time by replying STOP, QUIT, CANCEL, OPT-OUT, or UNSUBSCRIBE.
• Rates: Message and data rates may apply depending on your cellular provider.
• Mobile Data Protection: We highly value your privacy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this mobile information will strictly not be shared with any third parties.

4. DOT & FMCSA Compliance

As a fully licensed motor carrier, Phoenix Bus Inc. complies with all applicable regulations of the U.S. Department of Transportation (DOT) and the Federal Motor Carrier Safety Administration (FMCSA), including recordkeeping, driver qualification, and passenger safety requirements. Certain trip records, including passenger manifests and contact details, may be retained to meet federal compliance and safety obligations.

5. Data Security & Payment Processing

We implement reasonable administrative, technical, and physical safeguards to protect your information. Form data is transmitted over encrypted HTTPS connections. We do not store full credit card numbers on our servers; all payments are processed through secure, PCI-DSS compliant third-party payment gateways.

6. Children’s Privacy (COPPA)

While we frequently provide transportation for school field trips and youth groups, our website and booking services are directed strictly at adults (teachers, parents, administrators, or tour operators). We do not knowingly collect personal information directly from children under the age of 13.

7. Third-Party Services

We may use trusted third-party services to process quote submissions, manage our CRM, send transactional emails, or handle payments. These providers are contractually bound to safeguard your information and use it solely to perform services on our behalf. As stated in Section 3, SMS opt-in data is never shared with third parties for their marketing purposes.

8. State Privacy Rights

Depending on your state of residence (such as California under the CCPA/CPRA), you may have specific rights regarding your personal data, including the right to request access to, deletion of, or information about how your data is shared. To exercise these rights, please contact us using the information below.

9. Cookies & Analytics

Our website may use cookies and third-party analytics tools (such as Google Analytics) to understand traffic patterns and improve user experience. You may disable cookies in your browser settings at any time.

10. Your Rights & Data Retention

You may request access, correction, or deletion of your personal information at any time. We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal/federal obligations, resolve disputes, and enforce our agreements.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date.

12. Contact Us

Phoenix Bus Inc. (dba Phoenix Bus Orlando) — Orlando, FL
Email: contact@phoenixbusorlando.com
Phone: (407) 574-7662