Terms and Service

Phoenix Bus Inc is committed to protecting the privacy and security of our customer’s personal information. This privacy policy (“Policy”) explains how we collect, use, and disclose personal information in connection with our charter bus services and our website located at phoenixbuscharters.com. By accessing the Site or using our services, you agree to the terms of this Policy.

COLLECTION OF PERSONAL INFORMATION We may collect personal information from you when you use our charter bus services or interact with the Site, such as when you make a reservation, fill out a contact form, or subscribe to our newsletter. The types of personal information we may collect include:

Name
Address
Phone number
Email address
Payment information
Other information you provide to us

USE OF PERSONAL INFORMATION We may use the personal information we collect for the following purposes:

To provide and improve our charter bus services
To communicate with you about your reservations or inquiries
To send you marketing and promotional communications
To comply with legal obligations or protect our rights and interests
For any other purpose with your consent

SHARING OF PERSONAL INFORMATION We may share your personal information with third-party service providers who perform services on our behalf, such as payment processors or marketing partners. We may also share personal information as required by law or to protect our rights and interests. We do not sell or rent personal information to third parties.

COOKIES AND TRACKING The Site may use cookies or other tracking technologies to collect information about your browsing activity. We use this information to analyze trends, administer the Site, track users’ movements, and gather demographic information. You can choose to accept or decline cookies by modifying your browser settings. However, if you choose to decline cookies, you may not be able to use certain features of the Site.

OPT-OUT OPTIONS You can opt out of receiving marketing emails or other communications from us by clicking the “unsubscribe” link in the email or contacting us at contact@phoenixbusorlando.com. You can also request to have your personal information deleted or modified by contacting us at contact@phoenixbusorlando.com.

DATA SECURITY We take reasonable measures to protect your personal information from unauthorized access, theft, or misuse. However, no security measures are foolproof, and we cannot guarantee the security of your personal information.

COMPLIANCE WITH LAWS We comply with all applicable privacy laws and regulations, including the Florida Information Protection Act (“FIPA”). If we experience a breach of security involving your personal information, we will notify you as required by FIPA. If you have any questions or concerns about this Policy or your rights under FIPA, please contact us at contact@phoenixbusorlando.com.

Refund & Return Policy

A 25% NON-REFUNDABLE DEPOSIT IS REQUIRED TO CONFIRM YOUR BOOKING. ALL BOOKINGS SHOULD BE PAID IN FULL 7 DAYS PRIOR TO THE FIRST SERVICE.A 90% REFUND WILL BE PROVIDED FOR BOOKINGS CANCELLED 7 DAYS PRIOR TO THE FIRST SERVICE.ALL CANCELLATIONS WITHIN 7 DAYS OF FIRST SERVICE WILL BE CHARGED THE FULL AMOUNT OF SERVICE.

PERSONAL BAGGAGE, INSTRUMENTS, EQUIPMENTS AND OTHER PROPERTIES WILL BE LIMITED TO THE CAPACITY OF THE VEHICLE. CARRIER ASSUMES NO RESPONSIBILITIES OR LIABILITIES FOR DAMAGED, STOLEN OR LOST ITEMS TRANSPORTED OR LEFT IN ITS VEHICLE.

RATES AND CHARGES ARE BASED ON THE INFORMATION PROVIDED. ALL RATES AND CHARGES ARE SUBJECT TO CHANGE BASED ON ACTUAL SERVICES RENDERED. IF DURING THE TRIP THE CHARTERING PARTY DESIRES TO CHANGE ROUTING OR SERVICES, ADDITIONAL CHARGES WILL BE ASSESSED AND COLLECTED, BASED ON AVAILABILITY AT TIME OF CHANGE.

CARRIER WILL NOT BE LIABLE FOR DELAYS CAUSED BY ACCIDENTS, BREAKDOWNS, BAD ROAD CONDITIONS, INCLEMENT WEATHER, AND OTHER CONDITIONS BEYOND ITS CONTROL. IF, IN THE OPINION OF THE CARRIER, CONDITIONS MAKE IT INADVISABLE TO OPERATE CHARTER SERVICE AT ANY POINT IN ROUTE, THE CARRIER RESERVES THE RIGHT TO DISCONTINUE SERVICE AND WILL NOT BE HELD LIABLE THEREFORE, OR BE CAUSED TO BE HELD FOR DAMAGE FOR ANY REASON WHATSOEVER. ADDITIONAL COSTS, SUCH AS MEALS, LODGING AND TRANSPORTATION

WILL IN THIS RESPECT BECOME THE RESPONSIBILITY OF THE CHARTERING PARTY.

PHOENIX BUS INC, RESERVES ITS RIGHT TO LEASE EQUIPMENT FROM OTHER COMPANIES IN ORDER TO FULFILL THIS AGREEMENT.

PHOENIX BUS INC, RESERVES THE RIGHT TO USE ASSIGNED MOTORCOACHES FOR MULTIPLE CHARTERS AND CUSTOMERS ON THE SAME DAY.

PHOENIX BUS INC, SHALL NOT BE LIABLE FOR LOSS OF TIME OR REVENUE DUE TO MECHANICAL FAILURE OR INCLEMENT WEATHER. EATING OR DRINKING IS NOT ALLOWED IN THE COACHES. PARKING IS THE RESPONSIBILITY OF THE CUSTOMER

CARRIER RESERVES THE RIGHT TO REFUSE TO TRANSPORT ANY PERSON OR PERSONS UNDER THE INFLUENCE OF ALCOHOL AND/OR DRUGS, OR WHOSE CONDUCT IS SUCH AS TO MAKE HIM/HER OBJECTIONABLE TO OTHER PASSENGER OR THE SAFE OPERATION OF THE VEHICLE.

DAMAGE TO SEATS, WINDOWS OR OTHER EQUIPMENT OR PART OF THE COACH, WHICH IS CAUSED BY ANY MEMBER OF THE CHARTERING PARTY, SHALL BE THE RESPONSIBILITY OF THE CHARTERING PARTY AND THE CHARTERING PARTY WILL PAY THE COST TO REPAIR AND LOSS OF SERVICE DUE TO SUCH DAMAGE.

PAYMENT AND DEPOSIT TERMS

A NONREFUNDABLE DEPOSIT MAY BE REQUIRED TO CONFIRM YOUR BOOKING (SEE QUOTE). ALL BOOKINGS SHOULD BE PAID IN FULL 7 DAYS PRIOR TO THE FIRST SERVICE. 90% REFUND WILL BE PROVIDED FOR BOOKINGS CANCELED 7 DAYS PRIOR TO THE FIRST SERVICE ALL CANCELATIONS WITHIN 7 DAYS OF THE FIRST SERVICE WILL BE CHARGED THE FULL AMOUNT.

EACH DRIVER IS ALLOWED UP TO 10 HOURS OF NONCONSECUTIVE DRIVE TIME AND 15 HOURS OF WORK TIME EACH DAY AS PER DOT (DEPARTMENT OF TRANSPORTATION) REGULATIONS. TIPPING IS APPRECIATED AND IS AT YOUR DISCRETION. CUSTOMER AMOUNTS ARE 7, 12, AND 18% OF THAT TOTAL COST.

PERSONAL BAGGAGE, INSTRUMENTS, EQUIPMENT, AND OTHER PROPERTIES WILL BE LIMITED TO THE CAPACITY OF THE VEHICLE. CARRIER ASSUMES NO RESPONSIBILITIES OR LIABILITIES FOR DAMAGED, STOLEN, OR LOST ITEMS TRANSPORTED OR LEFT IN ITS VEHICLE.

RATES AND CHARGES ARE BASED ON THE INFORMATION PROVIDED. ALL RATES AMD CHARGERS ARE SUBJECT TO CHANGE BASED ON ACTUAL SERVICES RENDERED. IF DURING THE TRIP THE CHARTERING PARTY DESIRE TO CHANGE ROUTING OR SERVICES, ADDITIONAL CHARGES WILL BE ASSESSED AND COLLECTED, BASED ON AVAILABILITY AT TIME OF CHANGE.

CARRIER WILL NOT BE LIABLE FOR DELAYED CAUSED BY ACCIDENTS, BREAKDOWNS, BAD ROAD CONDITIONS, INCLEMENT WEATHER, AND OTHER CONDITIONS BEYOND ITS CONTROL. IF, IN THE OPINION OF THE CARRIER, CONDITIONS MAKE IT INADVISABLE TO OPERATE CHARTER SERVICE AT ANY POINT IN ROUTE, THE CARRIER RESERVES THE RIGHT TO DISCONTINUE SERVICE AND WILL NOT BE HELD LIABLE THEREFORE, OR BE CAUSED TO BE HELD FOR DAMAGE FOR ANY REASON WHATSOEVER. ADDITIONAL COSTS, SUCH AS MEALS, LODGING, AND TRANSPORTATION WILL IN THIS RESPECT BECOME THE RESPONSIBILITY OF THE CHARTERING PARTY.

PHOENIX BUS INC, RESERVES ITS RIGHT TO LEASE EQUIPMENT FROM OTHER COMPANIES IN ORDER TO FULFILL THIS AGREEMENT. PHOENIX BUS INC, RESERVES THE RIGHT TO USE ASSIGNED MOTORCOACHES FOR MULTIPLE CHARTERS AND CUSTOMERS ON THE SAME DAY.

PHOENIX BUS INC, SHALL NOT BE LIABLE FOR LOSS OF TIME OR REVENUE DUE TO MECHANICAL FAILURE OR INCLEMENT WEATHER EATING OR DRINKING IS NOT ALLOWED IN THE COACHES. PARKING IS RESPONSIBILITY OF THE CUSTOMER.

DAMAGE TO SEATS, WINDOWS, OR OTHER EQUIPMENT OR PART OF COACH, WHICH IS CAUSED BY ANY MEMBER OF THE CHARTERING PARTY, SHALL BE THE RESPONSIBILITY OF THE CHARTERING PARTY AND THE CHARTERING PARTY WILL PAY THE COST TO REPAIR AND LOSS OF SERVICE DUE TO SUCH DAMAGE

Wi-Fi Terms and Conditions

Welcome to Phoenix Bus WiFi

This Phoenix Bus wifi Zone, powered by Saucon Technologies, Wi Fi lets you connect to the Internet to check your email, surf the web, and more – all at broadband speeds.

By connecting to this network, you agree to be bound by this Acceptable Use Policy (AUP). If you cannot agree to this policy, you must not connect to the Phoenix Bus hotspot wireless network.

Acceptable Use Policy (AUP)

Phoenix Bus will do their utmost to provide a reliable, stable service.

However, users of this service accept that:

The service may become unavailable at any time, and without notice.
If this happens, we will endeavor to restore the service as soon as we can.
Phoenix Bus cannot take any responsibility for any user data traversing the hotspot. We cannot guarantee that your data will not become lost, corrupted, or intercepted in transit. We cannot take responsibility if you lose an email or a download or any other kind of transmission, or if someone gains access to your passwords, or for any other like circumstances.
Security of the user’s equipment and data is not the responsibility of the Phoenix Bus. It is the user’s responsibility to safeguard against the risks of hacking, viruses, eavesdropping, and all other such hazards. Phoenix Bus is not liable for any kind of loss or damage whatsoever.
Parental controls are active to block Internet content, which might be found offensive to other passengers or deemed “inappropriate” for children, however, Phoenix Bus can not guarantee that such controls will filter all “inappropriate” content.

The Phoenix Bus hotspot is provided for our riders. As such, it is necessary to use the hotspot in a “community-minded” manner. In order to provide a “fair” service for everyone, Phoenix Bus reserves the right to:

Bar access to the hotspot to anyone who is deemed to be in breach of this AUP, or is behaving in an unsociable manner (for example by consuming all available bandwidth for themselves), or for any other reason.
Block access to any network protocols that are deemed inappropriate or may violate this AUP. Such network protocols include but are not limited to those used by file sharing applications such as KaZaA, eDonkey, FTP, and Napster.
Apply any such traffic shaping as is deemed necessary to provide the service in a fair and stable manner.
Users of the Phoenix Bus WiFi agree to keep their activities legal and in good taste. Users are forbidden to use the hotspot for the transfer of copyrighted, offensive, “inappropriate” materials, spam, or any other such articles.
Alter the terms and conditions stated in this document at any time and for any reason.